I've been mulling over this letter for a long time, read countless announcements from other companies to find examples, and walked my dog until she wasn't interested in walks any more (which never happens) on a quest to find inspiration - but I guess the best way is to just be open and straight forward about this:
Arcentry will discontinue its public offering and will continue its life in a different role within another company. Albeit short, Arcentry was an amazing journey. We've launched in Mid 2018, quickly grew to thousands of users, and very soon found ourselves courted by some of the largest cloud and IT companies on this planet.
We didn't take the decision to accept one of their offers lightly. Arcentry is a unique tool which showed very encouraging growth early on. But we also had to realize that if we continued on our own, Arcentry's focus would remain on Cloud infrastructure planning and visualisation - neither of which are particular high-value usecases.
Within a larger company though, Arcentry can fulfill a much broader role and we felt that this was the best way to unleash the technology’s full potential going forward.
So what does that mean for you?
First of all, it means that I'm incredibly grateful to you. Without you and our other customers we would have never gotten this far. Without our user's feedback, their willingness to overlook early teething problems and their passion to create, share, and spread Arcentry visualizations we wouldn't have stood a chance. So thank you. Thank you very much!
It also means that we will have to eventually shut Arcentry down. We will do so in 53 days, on March 20th, 2020. Until then, you still have full access to the platform and the chance to export your diagrams as JPGs, PNGs or raw JSON or CSV data. I very much urge you to do so as I'm afraid I can't guarantee that this option will be around after the 20th of March.
It also means that - if you are on one of our paid plans - your subscription has been canceled, and you can use Arcentry for free within its final days.
In the meantime, if there is anything I can help with, please feel free to email me directly at firstname.lastname@example.org.
And again, thanks for having you along on this journey - it meant the world to us.